Lead Technical Writer | Web Content Creator | UX Writer

Claire Lagerwall

hello@clairelagerwall.com

Lead Technical Writer, Content Manager and UI Writer with 14+ years experience working in a SaaS environment.

Multi-skilled in authoring complex technical documentation whilst driving decisions on the architecture, management
and lifecycle of content to develop a culture of effective knowledge sharing.

Technical Documentation

Keelvar: The Product Support Portal is owned and managed within my role.

Skills: Content Management, Content Strategy, UI Design, Web Content, Documentation, SME Interviews, Competitor Analysis, HTML

Keelvar: Bot Architect Project

Skills: SEO, Web Content, Documentation, Cross-functional Teamwork, HTML

Keelvar: Release Notes

Skills: Web Content, Documentation, SME Interviews, Competitor Analysis, HTML

Keelvar: API Documentation

Skills: Web Content, Documentation, Analytics, Competition Analysis, HTML

Keelvar

Skills: SEO, Web Content, Documentation, Cross-functional Teamwork, HTML

Keelvar

Skills: Web Content, Documentation, SME Interviews, Competitor Analysis, HTML

Keelvar

Skills: Web Content, Documentation, Analytics, Competition Analysis, HTML

Adobe

Skills: Web Content, AEM, Analytics, User Research

Adobe

Skills: Web Content, AEM, HTML, Analytics

Adorama

Skills: Web Content, Research, SEO

ZenBusiness

Skills: Web Content, Research, SEO

ZenBusiness

Skills: Web Content, Research, SEO

ZenBusiness

Skills: Web Content, Research, SEO

FXCM

Skills: Web Content, Research, SEO

FXCM

Skills: Web Content, Research, SEO

Adorama

Skills: Web Content, Research, SEO

Web Content

Responsive Website: Claire Lagerwall

Skills: WordPress, Design, Canva

Responsive Website: KCC

Skills: WordPress, Design, Canva

Traditionally Published Author

Skills: Research, Planning, Creative Content

UX Design

Example: App Prototype

Skills: Empathy Mapping, User Research, Wireframing, Prototype Building

Example: Affinity Diagram

Skills: Empathy Mapping, User Research, Wireframing, Results Analysis

Example: UX Research

Skills: Empathy Mapping, User Research, Wireframing, Results Analysis

Tom Gerencer Creative

“Claire Lagerwall is an exceptional and personable writer who gets assignments done fast, with little to no hand-holding. The quality of her work is through the roof and she’s very easy to work with. I would recommend her for any content creation you need done.”

Marbella International University

“Claire worked for me as a ghostwriter for the Marbella International University Centre, writing and proofreading articles, news, and social media posts. She is an expert at turning information into appealing copy that drives attention and engagement. Claire is extremely organised and, in my opinion, would make an excellent addition to any team. I rarely had to send her work back for corrections of additions due to her ability to turn out quality copy the first time. I would strongly recommend Claire for any of your copywriting needs and will be more than happy to answer any of your questions about her work and my experience because it was formidable.”

The Grammar Owl

“Claire is a wonderful author to work with. Her writing is of a high calibre, and her organisational skills shone through during the self-publication process. I look forward to working with her on future projects.”